Return/delivery policy
Return/delivery policy
Delivery
We deliver to several countries depending on the options available in our store.
Delivery times generally vary between 3 and 10 business days.
Shipping costs are indicated before order confirmation.
Receiving products
The customer must check the condition of the package upon receipt.
In case of damaged products, it is recommended to contact our customer service promptly.
Returns
The customer has 14 days after receipt to request a return.
Returned products must be:
- unused
- in their original packaging
- accompanied by proof of purchase
After receipt and verification, the refund will be issued via the original payment method.